FAQ'S

How do I purchase a product online?

On our homepage is a list of product categories from greeting cards to stationery items. Pick one category and select any product in that category that you favor the most. You will find all the relevant information regarding the product. If you wish to purchase the product, add in the required quantity and then click ‘Add to Cart’. Once you fill in your billing and shipping address, choose the method of payment that you’re comfortable with and we’ll provide you with an order number and a confirmation email. You can use the number to track your order either through our online system or through our customer care service number.

How do I register with The Papier Project?

You can register with us by clicking on the registration link on our website. It’s an easy way to know about your order status. Your checkout procedure becomes much faster once you sign up. You can also subscribe to our newsletter for timely updates about our items or new arrivals.

What forms of payment do I use?

We accept COD (cash on delivery) and a prepaid payment option through credit cards/debit cards. However, when it comes to customized orders the charges for the same may vary according to the customization and hence its charges need to be paid on delivery (COD).

When will I receive my order?

Your orders will reach its desired address within 7-10 working days. Custom printed items may take longer to ship due to increased production time.

How do I ship an order as a gift?

Fortunately we do offer gift packaging, all you need to do is contact our customer care service number or email us about the desired product you would like to gift. You also need to update us with the shipping address along with a personal written message (if there is any) for your packaged gift and we will do our best to prep the item well for your loved one.

How do I contact The Papier Project?

All your questions, doubts and suggestions are welcome! We would love to hear from you, below are the ways of contacting us. By phone: (+91) 9930034640 / (+91) 9869223591 By email: reachus@thepapierproject.com By mail: 410 Peninsula Plaza, Ahead of Yash Raj Studios, Fun Republic Lane, Andheri (W), Mumbai - 400053 Hours: 10.30 am to 7 pm from Monday to Friday.

What if the product is damaged?

If any item is damaged/ tampered with from our end then we will accept full responsibility of its mishap and replace a new one for you. You can return the product by getting in touch with our customer care service or via email. We will then schedule a return pick up from your address at a time convenient to you. Once the product is returned we will ship out the replaced item immediately, however if you do change your mind and no longer want the item we can also refund the required amount in terms of store credit for your future purchase.

How long will it take to process my return?

It will take 15-20 days for you to receive a replacement or store credit.

What is the order cancellation method for customized items?

After you place your customized order you have until 24 hours to cancel your order. However, if the order is already gone into printing and a cancellation for the same is placed then we would charge 50 percent of the cost to redeem our service charge.

Will all the items in the order be shipped in the same box?

Not necessarily. Multiple items could use multiple shipments only because we aim to deliver your items with uttermost care and perfection. This is done in order to deliver your item safely.

Is your website secure?

Yes, our site is secure. On any page where we ask you to enter your personal information or credit card number we use a secure socket layer to encrypt the information.

What is The Papier Project’s inspiration?

We aim to bring back traditions that are charming, heartfelt and old school. Like, composing a handwritten letter to bring a smile onto a loved one’s face or wrapping gifts with love in exquisite designs or penning down daily tasks in a journal with a touch of dreamy. We draw inspiration from a never-ending pool of things playing muse; from travel adventures to someone’s literary work it’s hard not to be constantly inspired.